Welcome to Rana Mobile.

These Terms & Conditions govern your use of our website and your purchase of products through our online store.

By accessing the website or placing an order, you agree to these Terms & Conditions.

1. About Rana Mobile

Rana Mobile operates an online store offering mobile phones, tablets, and related electronic products.

Products, prices, availability, specifications, promotions, and other information displayed on the website may be updated from time to time.

2. Website Use

You agree to use this website only for lawful purposes.

You must not:

  • Use the website for fraudulent activities
  • Attempt to gain unauthorized access to our systems
  • Interfere with website security or functionality
  • Copy or misuse website content
  • Submit false or misleading information
  • Use the website in a way that could harm Rana Mobile or other customers

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, colors, and other information are accurate.

However, minor differences may occur between product images displayed on a screen and the actual product due to photography, lighting, display settings, or manufacturer packaging.

Manufacturer specifications may also change without prior notice.

4. Product Availability

Displaying a product on our website does not necessarily guarantee that the product will remain available.

Products may become unavailable due to:

  • Limited stock
  • Supplier availability
  • Manufacturer discontinuation
  • Inventory errors
  • Technical issues

If an ordered product becomes unavailable, we may contact you to discuss an alternative, wait time, or refund where applicable.

5. Prices

All prices displayed on the website are in Pakistani Rupees (PKR) unless otherwise stated.

Prices may change without prior notice.

Any applicable delivery charges, taxes, or other charges will be communicated or displayed before order completion where applicable.

6. Orders

Submitting an order constitutes a request to purchase the selected product.

Rana Mobile reserves the right to verify an order before dispatch.

We may contact you by phone, SMS, WhatsApp, or email to confirm order details.

An order may be cancelled or declined where:

  • The product is unavailable
  • Product pricing or listing information contains an obvious error
  • Customer information cannot be verified
  • Fraudulent or suspicious activity is detected
  • Delivery to the provided location is not possible
  • Other legitimate operational or legal reasons apply

If payment has already been received for an order that we cancel, the applicable amount will be refunded according to our refund process.

7. Payment

We may offer one or more payment methods, including Cash on Delivery and/or online payment methods.

Available payment methods may vary depending on the product, location, order value, and other factors.

All payment information must be accurate and belong to the person authorized to use the payment method.

8. Delivery

Delivery is subject to our Shipping Policy.

Estimated delivery times are not guaranteed and may be affected by courier operations, weather, holidays, incorrect customer information, or other circumstances beyond our reasonable control.

9. Returns, Refunds and Exchanges

Returns, refunds, and exchanges are subject to our applicable Return & Refund Policy.

Certain products may have specific conditions due to their nature as electronic devices.

Customers should review the applicable return/warranty conditions before purchasing.

Important: Add your actual return/refund policy here before publishing this page.

10. Manufacturer Warranty

Where a product is sold with a manufacturer or seller warranty, the applicable warranty terms will depend on the product and warranty provider.

Warranty coverage may differ between products.

Warranty does not necessarily cover damage caused by:

  • Physical damage
  • Liquid or moisture
  • Accidental damage
  • Unauthorized repairs
  • Improper use
  • Software modification
  • Normal wear and tear
  • Damage caused after delivery

Customers should retain their invoice/order information where required for warranty claims.

11. Promotions and Discounts

Promotional offers may be subject to specific conditions, availability, expiry dates, or product limitations.

Unless explicitly stated otherwise:

  • Promotions cannot be combined
  • Promotional prices apply only during the stated promotional period
  • Promotional products may be limited in quantity
  • Rana Mobile may end or modify a promotion where necessary

12. Intellectual Property

All website content, including:

  • Logos
  • Brand elements
  • Text
  • Graphics
  • Images
  • Product presentation
  • Website design
  • Icons

belongs to Rana Mobile or its respective licensors and may not be reproduced, copied, modified, distributed, or commercially exploited without permission.

Product names, trademarks, and logos belonging to manufacturers remain the property of their respective owners.

13. Third-Party Services

Our website may use third-party services including payment providers, courier companies, analytics services, hosting providers, and other technology providers.

Your use of services provided by third parties may also be subject to their respective terms and policies.

14. Limitation of Liability

Rana Mobile will take reasonable steps to provide accurate product information and reliable services.

To the extent permitted by applicable law, Rana Mobile will not be responsible for losses resulting from circumstances outside our reasonable control, including courier delays, technical failures, network interruptions, third-party service failures, or events beyond our control.

Nothing in these Terms is intended to exclude rights or protections that cannot legally be excluded.

15. Errors on the Website

Occasionally, the website may contain typographical, pricing, product-description, availability, or technical errors.

We reserve the right to correct such errors and, where necessary, cancel affected orders.

If an order is cancelled after payment due to an obvious website error, the amount paid for the affected order will be handled according to our refund process.

16. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect and use personal information.

17. Changes to These Terms

Rana Mobile may update these Terms & Conditions from time to time.

The updated version will be posted on this page with a revised Last Updated date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

18. Governing Law

These Terms & Conditions shall be interpreted in accordance with the applicable laws of Pakistan.

Any dispute will be handled through the appropriate legal or consumer-protection mechanisms applicable to the transaction and the parties involved.

Pakistan’s Ministry of Commerce has specifically identified customer support and dispute-resolution mechanisms as important elements of e-commerce consumer protection