Privacy Policy

At Rana Mobile, we respect your privacy and are committed to protecting the personal information you provide when using our website, purchasing our products, or contacting us.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

1. Information We Collect

When you visit our website, create an account, place an order, or contact us, we may collect information such as:
  • Full name
  • Phone number
  • Email address
  • Billing and delivery address
  • Order and purchase details
  • Account login information
  • Payment-related information required to process your order
  • Device, browser, IP address, and website usage information
  • Information you voluntarily provide when contacting customer support
We only request information that is reasonably necessary to provide our services and process your orders.

2. How We Use Your Information

We may use your information to:
  • Process and deliver your orders
  • Confirm orders and communicate order updates
  • Process payments and prevent fraudulent transactions
  • Provide customer support
  • Manage your account
  • Process returns, refunds, exchanges, and warranty-related requests
  • Improve our website, products, and services
  • Send promotional communications where permitted and where you have chosen to receive them
  • Maintain website security
  • Comply with applicable legal and regulatory requirements

3. Payment Information

Payments may be processed through third-party payment providers.
Rana Mobile does not intentionally store complete payment-card information on its own systems where payment processing is handled by an external payment provider.
You should review the relevant payment provider’s privacy practices before completing a transaction.

4. Cookies and Website Technologies

Our website may use cookies and similar technologies to:
  • Keep your shopping cart functioning
  • Remember your preferences
  • Maintain account sessions
  • Understand website usage
  • Improve website performance
  • Help us provide relevant content and advertising
You may be able to control or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

5. Sharing of Information

We do not sell or rent your personal information.
We may share necessary information with trusted third parties when required to operate our business, including:
  • Courier and delivery companies
  • Payment processors
  • Website hosting and technology providers
  • Customer-support service providers
  • Fraud-prevention and security services
  • Professional advisers where necessary
  • Government authorities where required by law
These parties receive only the information reasonably necessary for the relevant service.

6. Order and Delivery Information

When you place an order, your name, phone number, address, and other necessary details may be shared with our delivery partners so that your order can be delivered successfully.

7. Marketing Communications

If you subscribe to promotional communications, we may send you information about:
  • New products
  • Special offers
  • Discounts
  • Product launches
  • Store announcements
You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the communication or contacting us directly.

8. Data Security

We take reasonable technical and organizational measures to protect your information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. Third-Party Websites

Our website may contain links to third-party websites, payment services, social-media platforms, or other external services.
Rana Mobile is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

10. Children’s Privacy

Our website is intended for general consumers and is not specifically directed toward children.
We do not knowingly collect personal information from children for purposes that are prohibited by applicable law.

11. Your Choices

Depending on applicable law, you may contact us to:
  • Request information about personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of information where applicable
  • Withdraw consent for certain uses of your information
  • Opt out of promotional communications
Some information may need to be retained where required for legal, accounting, fraud-prevention, warranty, or transaction-related purposes.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, or legal requirements.
Any updated version will be posted on this page with a revised Last Updated date.