Refund & Return Policy

At Rana Mobile Master, we want you to receive your smartphone in the condition and specification you ordered. If there is a problem with your order, please contact us as soon as possible so our team can assist you.

1. Return Eligibility

A return or replacement request may be considered when:

  • You received the wrong smartphone or variant
  • The product arrived damaged
  • The product has a verified manufacturing or functional issue covered by the applicable policy
  • The product received does not match the confirmed order

Return requests must be reported within [7 days] of delivery unless a different period is stated on the relevant product page.

2. Conditions for Returns

To be eligible for a return, the product should generally:

  • Be in its original condition
  • Include the original packaging
  • Include accessories, manuals, and other items supplied with the product
  • Not show signs of misuse, accidental damage, or unauthorized repair
  • Include the original order information or proof of purchase

Certain products or situations may be subject to additional conditions.

3. Products That May Not Be Eligible

A return may not be accepted if:

  • The device has been physically damaged after delivery
  • The device has been exposed to water or other liquid damage
  • There are signs of misuse or negligence
  • The device has been modified, repaired, or opened by an unauthorized person
  • Accessories or original packaging are missing where they are required for the return
  • The issue is caused by normal wear and tear
  • The product does not meet the applicable return conditions

4. Damaged or Incorrect Orders

If you receive a damaged, incorrect, or visibly tampered package, contact us immediately.

Please keep:

  • The product
  • Original packaging
  • Shipping label
  • Accessories
  • Any relevant photos or videos

We may request photographs, videos, or other information to assess the issue.

5. Inspection and Verification

All return requests are subject to inspection and verification.

Once the returned product is received, our team may check the device and its condition before approving a replacement, refund, or other resolution.

Submitting a return request does not automatically guarantee approval.

6. Refunds

If a refund is approved, the refund will be processed using the applicable payment method or another mutually agreed method.

The time required for a refund to appear may vary depending on the payment method or financial institution.

7. Exchanges and Replacements

Where applicable, Rana Mobile Master may offer a replacement instead of a refund for an eligible product.

Replacement availability depends on stock and product availability.

If the same model or variant is unavailable, we may discuss an alternative solution with you.

8. Return Shipping

If the return is due to an error on our part, such as receiving an incorrect product, the applicable return shipping arrangements may be handled by Rana Mobile Master.

For other return requests, shipping costs may be the customer’s responsibility, depending on the circumstances and applicable policy.

9. Warranty Claims

Some smartphones may include a manufacturer or seller warranty.

Warranty claims are subject to the terms and conditions of the applicable warranty. Warranty coverage may differ between brands, models, and products.

A warranty does not normally cover damage caused by misuse, accidents, liquid exposure, unauthorized repairs, or physical damage unless specifically covered by the applicable warranty.

10. How to Request a Return

To request a return, contact our customer support team and provide:

  • Order number
  • Customer name
  • Phone number
  • Product name
  • Reason for the return
  • Photos or videos where applicable

Our team will review your request and provide the next steps.

11. Policy Changes

Rana Mobile Master reserves the right to update this Refund & Return Policy when necessary.

The latest version will always be published on this page.